Complaints

If something hasn't been right, we want to know. We take complaints seriously and use them to make Quietly better.

Step 1 — Tell us

Email hello@quietly.health with the subject line "Complaint". Include:

What happened, with dates where possible.
What you'd like us to do about it.
Any screenshots or order references that help us find the issue.

Step 2 — Our response

We'll acknowledge your complaint within 2 working days and give you a full response within 20 working days. If it's going to take longer, we'll tell you why and when to expect an answer.

Step 3 — If you're not satisfied

If you're not happy with our response, you can escalate.

Data protection concerns: the Information Commissioner's Office — ico.org.uk.
Consumer / billing concerns: Citizens Advice — citizensadvice.org.uk.